Hilton has a fairly strict cancellation policy. Generally, the hotel will require you to cancel your stay 48 to 72 hours before check-in. This is especially true for advanced purchase and non-refundable rates.

To avoid paying cancellation fees, try using flexible dates when searching for a multi-night stay. This will allow you to see availability day-by-day for Team Member and Family & Friends rates.


Hilton Worldwide is enhancing the ability of hotel app users to select their rooms with a new Google Maps integration. The capability enables Hilton HHonors members to view detailed geographical information about a hotel’s surroundings, including points of interest such as restaurants, parks and bodies of water, on the digital floor plan of their chosen room. The map feature is available to Hilton HHonors members when they check-in online or through the mobile app. Hilton says the move is a response to customer feedback and reflects growing consumer expectations for more personalized services. This content is part of Industry Dive’s legacy archive from before it was acquired by Mobile Commerce Daily.

Other hotel specials

Hilton hotels offer a variety of special deals to help you save money on your hotel stay. These offers can be found on the Hilton website, where you can sign up for their newsletter to get the latest updates. You can also use their online chat feature to contact a customer service representative. To access the site, you will need to have a Username or Hilton Honors number and password. You will also need to verify that you are not a robot and complete the captcha. Once you have the information, you can find your reservation on the site and make any necessary changes.

Contact information

Hilton provides customer service through chat, email, phone, and social media. You can also request a call back from a representative or visit the hotel website to get more information about booking your stay. Hilton has various services to assist you with your travel needs including baggage storage, meeting rooms, and fitness centers.

You can book reservations up to one year in advance based on availability, but it’s possible that more rooms may become available closer to your desired dates. It’s a good idea to check frequently since Go Hilton rates and availability are based on forecasted occupancy.

Team Members can book a maximum of two rooms at the regular Team Member and Friends & Family rates for up to seven nights a stay. EXTRA-designated Team Member and Friends & Family rates don’t count towards these caps. Team Members can add authorized Friends & Family to their Lobby (yes, Hilton does have Lobby) account who can make F&F reservations for themselves.