The UAE-based airline company Etihad Airways operates hundreds of flights per week to various destinations worldwide. Its services are highly appreciated by passengers and are a key element of the company’s success.

The company has several competitive advantages which give it a clear edge over its competitors. These include its access to government funding, preferential treatment in the UAE and its code-share arrangements with other airlines.

In-flight service

Etihad is a world-class airline offering flights to more than 60 destinations. Its fleet consists of 93 aircraft and offers Economy class passengers the chance to relax on board while enjoying a variety of amenities.

Passengers traveling in Economy can enjoy a wide range of on-board services including complimentary meals and beverages, an amenity kit and 750 hours of on-demand entertainment streamed to their personal devices. In addition, passengers in Economy Class can also choose from three high-quality menus featuring traditional Middle Eastern, Western and vegetarian cuisines.

The in-flight service on Etihad flights is impeccable, whether you’re flying First Class or Business. You’ll receive a complimentary meal and drink, amenity kits, a comfortable seat and a top-quality in-flight entertainment system with noise-cancelling headphones.

If your flight is canceled, you’ll receive compensation of $400 for flights less than 2,100 miles and $600 for flights over 2,100 miles. You can claim this refund by going to Etihad’s Manage my Booking page or calling customer service.

On-ground service

Etihad airlines offer a variety of on-ground services that cater to the needs of its customers. This includes chauffeur pickup services in 27 destinations worldwide coupled with lounges for First and Business class passengers.

In addition, the airline offers various amenities to its customers on board the aircraft including state-of-the-art entertainment systems and dining facilities. These features improve customer satisfaction and enhance the overall passenger experience.

Moreover, the company also provides medical care onboard its aircraft and is available 24 hours a day to attend to the passengers’ health issues. This helps the company maintain a high level of competitiveness.

In recent years, competition in the air transport industry has shifted towards strategies that are concerned with environmental conservation and sustainability (George & O’Connell, 2012). These strategies aim at enhancing the image of the company by adopting light-weighting practices, fuel saving, and emissions reduction.

Passengers’ satisfaction

Passengers’ satisfaction is one of the most important factors in business profitability. It promotes a good relationship between service providers and customers, which in turn helps businesses retain existing clients and attract new ones.

Etihad airlines focuses on passengers’ satisfaction, which has resulted in its excellent performance. The airline is known for providing high-quality services in-flight and on the ground.

In-flight services include food and beverage, entertainment, shopping, duty-free, and medical care. The airline also offers non-stop flights.

Moreover, it has recently introduced Economy Space seats in the first five rows of its Boeing 777 and 787 aircraft, which provides extra legroom for passengers. This option has become quite popular with many passengers.

In addition, Etihad Airways offers a suite first-class and business class cabins, which provide high-quality comfort and convenience to travelers. Besides, it provides free in-flight entertainment and has a friendly crew onboard to assist customers during their travels.


Sustainability is a holistic way of thinking that considers the environmental, social and economic aspects of a product or business. It aims to ensure that all of these dimensions are kept at a constant level, preserving the quality of life for future generations.

This is done by reducing the consumption of resources, improving technologies and making sure that humans don’t deplete natural resources. It also helps to keep ecological systems in balance and ensures that the diversity of life on Earth is preserved.

Moreover, sustainability also drives economic growth by generating equitable wealth for everyone without harming the environment. This pillar involves all kinds of activities – from finance and agriculture to tourism and industry.

With the world moving towards a more sustainable path, it is becoming more important for businesses to be eco-friendly. This is because it can help them gain credibility, improve their image and strengthen their relationships with customers.